Efrusan: Behavioral economics doesn't have to be a total loss

Behavioral economics is facing a reckoning.

For a few decades, the idea of applying human psychology to economics made a dry subject hip and relatable. Before, the field seemed out of touch, full of abstract models that started with the assumption that people would act rationally based on a universal desire to make widgets and get more stuff.

But along came a generation of economists and psychologists with tales of how crazy we all are and how bad we are at understanding risk. The seductive implication was that wise technocrats could use this knowledge to shepherd the irrational masses into better, or at least commercially viable, behavior.

Now that thinking is looking overrated, as is the idea people can or should be tricked into making better decisions when confronted with risk. Behavioral economics went too far, was oversold, misused and abused. But it’s not irredeemable. Among many other lessons, the pandemic has made it clear that instead of goading people into certain behavior, we’re better off using the same insights to help people make better choices for themselves.

Economists are often reminded by well-meaning friends and strangers that economics is flawed for assuming people are rational when they’re not. It’s not always clear what these skeptics mean by rational – often it’s a propensity for making bad decisions. And there’s truth in that. People struggle to make sense of probabilities, especially in the midst of uncertainty. Just look at the difficulty most people have had understanding the effectiveness of COVID-19 vaccines.

We humans also tend to exaggerate remote risks and ignore more likely events. Even when we accurately assess risk, sometimes we procrastinate doing what’s in our best interest or make snap decisions we regret later.

In economics, “rational” means people are consistent in their behavior. And they’re not. The behavioral economics literature has produced lots of evidence that when people are faced with a choice in a risky situation, their decision may depend on how the data is presented or what they have to lose. We’ve seen many examples in the last year when our friends went to great lengths to avoid any remote risk related to the pandemic, but undertook other risky behavior, such as driving fast. This sort of behavior lead many economists to rethink their models. The government and companies searched for ways to exploit biases to induce certain conduct. Having a behavioral economist on staff became trendy at many corporations. The British government even created a Nudge Unit.

Now we may have reached peak nudge. It was recently revealed that famous behavioralist Dan Ariely used what appears to be faked data and retracted one of his most famous studies about how to encourage honesty when the results couldn’t be replicated. Even before that scandal, there were several instances where well-known biases couldn’t be replicated and evidence was weak that all the nudging could make a difference.

The environment is primed for a backlash after more than a year of many people feeling the government hasn’t been straight with them when it came to pandemic risk taking (though behavioral economics is not to blame for that). Jason Hreha, the former Global Head of Behavioral Science at Walmart, this year declared behavioral economics dead.

Cass Sunstein, an early proponent and co-author of the book Nudge, has defended the approach. He argues nudges should be used to help people make better decisions, rather than manipulate them. He also points out nudges are less intrusive than mandates and other restrictions.

To be fair, behavioral economics is a large, new field and there are no clear standards on who can call themselves an expert. Some abuses were inevitable. The field has also had some victories: Automatically signing up people for retirement accounts increased saving; automatically signing children up for free school meals reduced hunger.

But generally, the idea we could nudge people to make better choices by exploiting their behavioral biases was always oversold. It’s hard to persuade people to do something they don’t want to do, especially when you don’t fully understand their unique motives. And if data isn’t presented clearly and honestly, attempts to nudge people can be self-defeating when they don’t trust you.

There is scope to do better. Rather than nudge people to take or avoid certain risks, the goal of policymakers, the media and corporations should be to find ways to communicate risk in ways that are more likely to make sense to people. Probabilities are a relatively modern invention. But humans have been dealing with risks for thousands of years. Psychologists like Gerd Gigerenzer argue that the experts should and can find ways to communicate risky choices in a way people connect with and is natural for them. One simple example is talking about frequencies instead of probabilities, since 1 out of 100 is more intuitive than a 1% chance.

The behavioral economics backlash should prompt a rethinking of how the discipline’s insights can be used to communicate risk in ways that are clear and understandable. And then trust people to make the right choices for themselves.

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